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   Home > Shop > Shipping & Returns

Shipping & Returns


Shipping

All orders received before 1pm PST are usually shipped the same day provided the item(s) are in stock. Any items that can not be shipped within three days are considered not in stock. We ship Monday through Friday, orders received on weekends or holidays will be processed the next business day.

We cannot ship to Post Office Boxes, a Street Address is required.

Rush orders (Next Day Air, 2nd Day Air, and 3 Day) will be placed on top priority.

Orders may be drop shipped out of several warehouses around the USA. We will drop ship out of the closest warehouse to insure low time in transit.

Orders will be shipped via UPS. Some drop shipments will be shipped via FedEx, USPS, or other carrier. Tracking numbers will be provided on most orders. Tracking numbers are not available on some drop shipments.

All orders receive email confirmation of shipment and are updated on the Order Status page.

We do not ship internationally.

Returns & Exchanges

All returns require a RMA number. Please call or email TinMan Guns before returning any items. Items without a valid RMA number will not be accepted.

Returns or Exchanges must be arranged within 10 days of receipt.

Returns must be unopened and in original packaging to receive return credit.

A 20% restocking fee is applied on returns and exchanges.

No returns on electrical parts, chemicals, and closeout parts.

Returns must be sent to:

TinMan Guns
211 Scarlet Ridge Dr.
Boerne, TX 78006

Defective items are not warranted by TinMan Guns. Returns of defective merchandise are subject to manufacturer approval.

When returning product we recommend the use of an insured and trackable shipper such as UPS or FedEX. TinMan Guns does not refund shipping costs, or cover return shipping. We will not accept COD or damaged packages.

Store Hours

Our website is open for ordering 24/7/365.

Our shop is open Monday thru Friday 10AM to 5PM. Unless it's a pretty day and then we might have gone motorcycle riding or to the gun range! Yet you can usually reach us via phone at 210-389-0555.

Competitor Price Matching

Tin ManGuns will consider all price matching requests. If you find a lower price from an authorized dealer of any products we carry we will do our best to match it. Please submit your price matching requests via email to tinman@gvtc.com. Please be sure to include a link to the competing web site or the print ad out of a current magazine. After we verify the product and its price we will contact you. Please consider we will only match legitimate dealers advertised pricing on current products (this does not include closeout, blemished, auctions, ect). We reserve the right to match prices only at our discretion, please bear in mind we may not be able to match every price, but we will do our best.

Out of Stocks and Backorders

We try our best to have everything in our online catalog available 100% of the time; however we do run out of some items from time to time. If an item you order is out of stock, you will be notified within one business day of your order. Items are considered out of stock if they can not ship within three days. It is your choice to either cancel the order before we fully process it and nothing will be charged to you, or you may choose to backorder the item.

To place a backorder simply email us at tinman@gvtc.com. Backorders are charged 100% up front and shipped immediately upon receiving the item in stock. You may cancel the backorder at any time; however you will be charged a 20% backorder cancellation fee. We do not always have a reliable ETA on backorders. Understand that we are at the mercy of the manufacturer to actually get more products to us, and we always do our best to get the products to you in a timely manner.

We may have other equivalent products available that are not listed on the website due to continually changing product lines. You may call or email and we will always do our best to help find you what you need.

Shipping Fees

Ground shipping is guaranteed to be delivered within 14 days. It is normally less than five days, but can take up to 14 days. We reserve the right to use any shipping provider for these orders. Shipping price listed online is not applicable on some oversize items and international orders, in these cases actual shipping via the lowest cost carrier will be charged.

Low Order Fee

Some orders under 50.00 may be subject to an 8.00 handling fee. The handling fee will only be charged if the order is being drop shipped and the warehouse requires a drop shipment fee. It will be automatically added when your card is processed.

Order Changes

Once you submit your order to TinMan Guns and it has been processed and shipped we can not change or cancel your order. Please make sure you want the item(s) before you submit the order. Any changes or cancellations after shipment will be subject to our return policy.

Payment Options

TinMan Guns accepts the following payment options:
" Visa
" MasterCard
" American Express
" Discover
" Money Order (must clear before shipping)
" Cashiers or Personal Check (must clear before shipping)

International Orders

TinMan Guns does not ship outside the Continental United States.

Errors

TinMan Guns is not responsible for any typographical errors, pricing errors, omissions, inclusions or any other errors on our web site. We do our best to not make mistakes, but if you find one please let us know. We reserve the right to change the website at any time.

Website Information

This website, and its contents are the sole property of TinMan Guns. Any unauthorized use or modification of any text, image, code, or content is strictly prohibited. Any use of content from TinMan Guns requires prior written consent from us. TinMan Guns will enforce its intellectual property rights to the full extent of the law.




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